Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Luxern. These Terms of Service govern your use of the Luxern website, including browsing our website, purchasing our products, and using any related features or services (collectively, the “Services”).
By accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms, please do not use our website or Services.
Luxern is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and Services.
Please read these Terms carefully before using our website or placing an order.
SECTION 1 – ACCESS AND ACCOUNT
By using our Services, you confirm that you are at least the age of majority in your place of residence, or that you are using the Services with the consent of a parent or legal guardian where required by law.
When placing an order, you may be asked to provide information such as your name, email address, billing information, payment information, and shipping address.
You agree that all information you provide is accurate, current, and complete. You are responsible for keeping your account and personal information secure and for any activity associated with your account.
SECTION 2 – OUR PRODUCTS
We make reasonable efforts to display our products, images, colors, features, and descriptions as accurately as possible.
However, the appearance of products may vary slightly depending on your device, display settings, lighting conditions, or other factors.
Product descriptions, specifications, availability, and pricing may be updated or changed at any time without prior notice.
We reserve the right to discontinue products or limit the quantity of products available for purchase.
SECTION 3 – ORDERS
When you place an order through our website, you are submitting a request to purchase the selected products.
Luxern reserves the right to accept, decline, or cancel an order for reasons including product availability, pricing errors, suspected fraudulent activity, or other circumstances that may affect the transaction.
Your order will be considered accepted once payment has been successfully processed and your order has been confirmed.
Please carefully review your order information before completing your purchase. Once an order has entered processing or fulfillment, we may not be able to accommodate cancellation requests.
If we cancel or make changes to your order, we will attempt to notify you using the contact information provided when the order was placed.
Returns and refunds are subject to our Return & Refund Policy.
SECTION 4 – PRICES AND BILLING
All prices displayed on our website are subject to change without prior notice.
The price charged for your order will be the price displayed at the time your order is placed, unless an obvious pricing or technical error has occurred.
Depending on your location, additional charges such as taxes, customs duties, import fees, or other applicable charges may apply.These additional charges are the sole responsibility of the customer
You agree to provide accurate and complete billing and payment information when placing an order.
You represent that you are authorized to use the payment method provided for your purchase.
SECTION 5 – SHIPPING AND DELIVERY
We provide shipping information and estimated delivery times on our website and during the checkout process.
Delivery times are estimates and may vary depending on the destination, shipping carrier, customs processing, weather, or other circumstances outside our reasonable control.
Luxern is not responsible for delays caused by shipping carriers, customs authorities, incorrect or incomplete shipping information provided by the customer, or events beyond our reasonable control.
Once your order has been handed over to the shipping carrier, Luxern is not responsible for delays, loss, or damage caused by the carrier, except where otherwise required by applicable law.
For more information, please refer to our Shipping Policy.
SECTION 6 – INTELLECTUAL PROPERTY
All content available through the Luxern website, including our brand name, logo, product names, text, graphics, images, videos, designs, and other materials, is owned by Luxern or used with appropriate rights or permission and is protected by applicable intellectual property laws.
You may access and use the website for personal, non-commercial purposes.
You may not reproduce, copy, modify, distribute, republish, sell, or commercially exploit any content from our website without our prior written permission.
The Luxern name, logo, product names, designs, and related branding may not be used without our prior written permission.
All third-party trademarks and brand names appearing on our website belong to their respective owners.
SECTION 7 – THIRD-PARTY SERVICES AND TOOLS
Our website may use third-party services, applications, payment providers, shipping services, analytics tools, review platforms, or other technologies to operate and improve our Services.
These third-party services may be subject to their own terms and privacy policies.
We are not responsible for the operation, availability, or policies of third-party services that we do not control.
SECTION 8 – THIRD-PARTY LINKS
Our website may contain links to websites or services operated by third parties.
These links are provided for convenience and do not mean that Luxern endorses or guarantees the accuracy, security, or reliability of those third-party websites.
If you choose to access a third-party website, you do so at your own risk. Any transactions or interactions with third parties are subject to their own terms and policies.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Luxern is powered by Shopify, which provides the ecommerce platform used to operate our online store.
However, purchases made through our website are transactions between you and Luxern.
Shopify is not responsible for products sold by Luxern or for the fulfillment, delivery, returns, refunds, or customer service associated with purchases made through our store, except as otherwise required by law.
SECTION 10 – PRIVACY
Your use of our Services is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, and share information associated with your use of our website and purchases.
Because our store is hosted on Shopify, certain information may be processed by Shopify and other service providers that help us operate our business.
SECTION 11 – CUSTOMER REVIEWS AND FEEDBACK
If you submit a review, comment, photograph, video, testimonial, suggestion, or other content to Luxern (“Feedback”), you grant Luxern a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, modify, and distribute that content for purposes related to operating, improving, and promoting our Services, subject to applicable law.
You represent that you have the necessary rights to any content you submit and that your submission does not violate the rights of any third party.
You must not submit content that is unlawful, misleading, fraudulent, abusive, defamatory, obscene, or that infringes another person's intellectual property or privacy rights.
We reserve the right to remove or decline to publish Feedback that violates these Terms or applicable law.
SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping information, or other content.
We reserve the right to correct such errors, update information, or cancel affected orders where permitted by law.
If an order is affected by an obvious error, we will make reasonable efforts to notify you and provide an appropriate resolution.
SECTION 13 – PROHIBITED USES
You agree not to use our website or Services:
- For any unlawful or fraudulent purpose.
- To violate applicable laws or regulations.
- To infringe our intellectual property rights or the rights of others.
- To harass, abuse, threaten, or harm others.
- To submit false, misleading, or fraudulent information.
- To distribute spam, malware, viruses, or other harmful code.
- To impersonate another person or entity.
- To interfere with the security or functionality of our website.
- To attempt to gain unauthorized access to our systems or accounts.
- To scrape, copy, reproduce, or commercially exploit our website or its content without permission.
- To use automated systems to interfere with or abuse our Services.
We reserve the right to restrict or terminate access to our Services where we reasonably believe these Terms have been violated.
SECTION 14 – AGENTS AND AUTOMATED ACCESS
Automated systems, bots, crawlers, agents, or other software must not access or interact with our Services in a manner that violates these Terms, interferes with our website, circumvents technical restrictions, or places an unreasonable burden on our systems.
We may take reasonable technical measures to restrict unauthorized automated access.
SECTION 15 – TERMINATION
We may restrict or terminate your access to our Services if you violate these Terms or engage in conduct that may harm Luxern, our customers, our service providers, or our website.
Any provisions that by their nature should survive termination will remain in effect, including provisions relating to intellectual property, customer feedback, disclaimers, limitations of liability, indemnification, and governing law.
SECTION 16 – DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, our Services and website are provided on an “as is” and “as available” basis.
We do not guarantee that our website or Services will always be uninterrupted, secure, timely, or error-free.
Product information and website content are provided for general informational purposes. We make reasonable efforts to keep information accurate, but we do not guarantee that all information will always be complete, current, or free from errors.
Nothing in these Terms excludes or limits any rights or warranties that cannot legally be excluded or limited under applicable law.
SECTION 17 – LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Luxern and its service providers, partners, affiliates, officers, employees, agents, and contractors will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, Services, or products, including loss of profits, revenue, data, or business opportunities.
Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable law.
SECTION 18 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Luxern and its partners, service providers, affiliates, officers, employees, agents, and contractors from claims, losses, liabilities, or expenses arising from your violation of these Terms, your unlawful use of the Services, or your violation of the rights of another party.
SECTION 19 – SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law, and the remaining provisions will continue in effect.
SECTION 20 – WAIVER AND ENTIRE AGREEMENT
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies referenced on our website, constitute the entire agreement between you and Luxern regarding your use of our Services.
SECTION 21 – ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent.
Luxern may assign or transfer its rights and obligations under these Terms where permitted by applicable law.
SECTION 22 – GOVERNING LAW
These Terms will be governed by and interpreted in accordance with the laws applicable to Luxern's place of business, without regard to conflict-of-law principles, except where applicable consumer protection laws provide otherwise.
Any disputes will be subject to the applicable courts having jurisdiction over the matter, unless otherwise required by applicable law.
SECTION 23 – HEADINGS
The headings used in these Terms are provided for convenience only and do not affect the meaning or interpretation of any provision.
SECTION 24 – CHANGES TO THESE TERMS
We may update or change these Terms from time to time.
The latest version will always be available on this page. Any material changes will be communicated where required by applicable law.
Your continued use of our Services after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by law.
SECTION 25 – CONTACT INFORMATION
If you have questions about these Terms of Service, please contact us at:
Luxern
Email: luxernofficial.store@gmail.com