Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Luxern. These Terms of Service govern your use of the Luxern website, including browsing our website, purchasing our products, and using any related features or services (collectively, the “Services”).
By accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms, please do not use our website or Services.
Luxern is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and Services.
Please read these Terms carefully before using our website or placing an order.
SECTION 1 – ACCESS AND ACCOUNT
By using our Services, you confirm that you are at least the age of majority in your place of residence, or that you are using the Services with the consent of a parent or legal guardian where required by law.
When placing an order, you may be asked to provide information such as your name, email address, billing information, payment information, and shipping address.
You agree that all information you provide is accurate, current, and complete. You are responsible for keeping your account and personal information secure and for any activity associated with your account.
SECTION 2 – OUR PRODUCTS
We make reasonable efforts to display our products, images, colors, features, and descriptions as accurately as possible.
However, the appearance of products may vary slightly depending on your device, display settings, lighting conditions, or other factors.
Product descriptions, specifications, availability, and pricing may be updated or changed at any time without prior notice.
We reserve the right to discontinue products or limit the quantity of products available for purchase.
SECTION 3 – ORDERS
When you place an order through our website, you are submitting a request to purchase the selected products.
Luxern reserves the right to decline or cancel an order where reasonably necessary, including in cases of product unavailability, obvious pricing or technical errors, suspected fraudulent activity, or other legitimate circumstances affecting the transaction. If we cancel an order after payment has been collected, we will arrange a refund of the amount paid for the cancelled order, subject to applicable law.
Your order will be considered accepted once payment has been successfully processed and your order has been confirmed by Luxern.
Please carefully review your order details, including your selected products, quantities, shipping address, and contact information before completing your purchase.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible at luxernofficial.store@gmail.com and include your order number.
If your order has not yet been dispatched, we will make reasonable efforts to cancel it before it is shipped. Where a fulfilment service or supplier has already begun processing the order, cancellation may depend on whether that processing can be stopped in time. We will notify you of the outcome of your cancellation request.
Once your order has been dispatched, we may no longer be able to stop the shipment. However, this does not affect any statutory cancellation, return, refund, or other consumer rights that apply to your purchase under applicable law.
If we need to cancel or make changes to your order, we will make reasonable efforts to notify you using the contact information provided when the order was placed.
Returns and refunds are subject to our Return & Refund Policy, without limiting any rights you may have under applicable law.
SECTION 4 – PRICES AND BILLING
All prices displayed on our website are subject to change without prior notice.
The price charged for your order will be the price displayed at the time your order is placed, unless an obvious pricing or technical error has occurred.
Depending on your location, additional charges such as taxes, customs duties, import fees, or other applicable charges may apply.These additional charges are the sole responsibility of the customer
You agree to provide accurate and complete billing and payment information when placing an order.
You represent that you are authorized to use the payment method provided for your purchase.
SECTION 5 – SHIPPING AND DELIVERY
5.1. Shipping Information and Estimated Delivery Times
We provide shipping information and estimated delivery times on our website and during the checkout process. Delivery estimates may vary depending on the destination, shipping method, customs processing, and other relevant circumstances.
While we make reasonable efforts to deliver orders within the estimated timeframes, delivery dates are estimates unless a specific delivery date or timeframe has been expressly agreed with you. Nothing in this section limits any rights you may have under applicable consumer protection laws.
5.2. Our Responsibility for Delivery
Luxern is responsible for ensuring that your order is properly processed, dispatched, and delivered in accordance with our obligations under applicable law.
If your order is delayed, lost, damaged during transit, or otherwise not delivered as agreed for reasons not primarily attributable to you, we will take reasonable steps to investigate the issue and work towards an appropriate resolution.
Depending on the circumstances and applicable law, an appropriate resolution may include contacting the shipping carrier, arranging a replacement, providing a refund, or taking other reasonable corrective action.
Our responsibility to you is not automatically excluded merely because an order has been handed over to a shipping carrier, supplier, fulfilment partner, or other third party.
5.3. Delays and Circumstances Beyond Our Control
Delivery may occasionally be affected by circumstances beyond our reasonable control, including severe weather, natural disasters, customs inspections, transport disruptions, strikes, or other unforeseen events.
If such circumstances cause a significant delivery delay, we will make reasonable efforts to keep you informed and assist in resolving the issue.
However, circumstances beyond our control do not automatically remove any delivery obligations or consumer rights that apply to your order under applicable law.
5.4. Incorrect or Incomplete Shipping Information
You are responsible for providing a complete and accurate shipping address and contact information when placing your order.
Luxern will not be responsible for delivery failures, delays, additional shipping costs, or returns to sender to the extent that they are directly caused by incorrect, incomplete, or outdated information provided by you.
If you discover an error in your shipping information, please contact us as soon as possible. We will make reasonable efforts to correct the information before dispatch where feasible, but we cannot guarantee that changes will be possible once an order has entered processing or been dispatched.
Where a delivery issue is primarily caused by inaccurate information provided by you, we will assess the circumstances and explain any available options and applicable additional costs. Any charges imposed on you must be lawful and consistent with your statutory rights.
5.5. Failed Delivery and Customer Unavailability
You are responsible for providing any information reasonably required to complete delivery and for taking reasonable steps to receive your order.
If delivery fails primarily because you provided incorrect information, were unavailable to receive the order where your presence was reasonably required, failed to collect the parcel when properly notified, or otherwise prevented delivery, we will make reasonable efforts to help resolve the issue where possible.
Any redelivery charges or other costs arising from such circumstances will be assessed on a case-by-case basis and applied only where permitted by applicable law.
5.6. Lost, Damaged, or Undelivered Orders
If your order has not arrived within the applicable delivery timeframe, or arrives damaged, please contact us at luxernofficial.store@gmail.com with your order number and any relevant information or photographs.
We will investigate the issue with the relevant shipping carrier or fulfilment partner and work with you towards an appropriate resolution in accordance with our policies and applicable law.
Where an order is lost, damaged in transit, or not delivered for reasons not primarily attributable to you, Luxern will take responsibility for addressing the issue, subject to applicable law and the circumstances of the case.
5.7. Further Information
For additional information about shipping arrangements, processing times, delivery estimates, and available remedies, please refer to our Shipping Policy.
Nothing in these Terms is intended to exclude, restrict, or override any consumer rights or legal obligations that cannot lawfully be excluded or restricted.
SECTION 6 – INTELLECTUAL PROPERTY
All content available through the Luxern website, including our brand name, logo, product names, text, graphics, images, videos, designs, and other materials, is owned by Luxern or used with appropriate rights or permission and is protected by applicable intellectual property laws.
You may access and use the website for personal, non-commercial purposes.
You may not reproduce, copy, modify, distribute, republish, sell, or commercially exploit any content from our website without our prior written permission.
The Luxern name, logo, product names, designs, and related branding may not be used without our prior written permission.
All third-party trademarks and brand names appearing on our website belong to their respective owners.
SECTION 7 – THIRD-PARTY SERVICES AND TOOLS
Our website may use third-party services, applications, payment providers, shipping services, analytics tools, review platforms, or other technologies to operate and improve our Services.
These third-party services may be subject to their own terms and privacy policies.
We are not responsible for the operation, availability, or policies of third-party services that we do not control.
SECTION 8 – THIRD-PARTY LINKS
Our website may contain links to websites or services operated by third parties.
These links are provided for convenience and do not mean that Luxern endorses or guarantees the accuracy, security, or reliability of those third-party websites.
If you choose to access a third-party website, you do so at your own risk. Any transactions or interactions with third parties are subject to their own terms and policies.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Luxern is powered by Shopify, which provides the ecommerce platform used to operate our online store.
However, purchases made through our website are transactions between you and Luxern.
Shopify is not responsible for products sold by Luxern or for the fulfillment, delivery, returns, refunds, or customer service associated with purchases made through our store, except as otherwise required by law.
SECTION 10 – PRIVACY
Your use of our Services is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, and share information associated with your use of our website and purchases.
Because our store is hosted on Shopify, certain information may be processed by Shopify and other service providers that help us operate our business.
SECTION 11 – CUSTOMER REVIEWS AND FEEDBACK
If you submit a review, comment, photograph, video, testimonial, suggestion, or other content to Luxern (“Feedback”), you grant Luxern a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, modify, and distribute that content for purposes related to operating, improving, and promoting our Services, subject to applicable law.
You represent that you have the necessary rights to any content you submit and that your submission does not violate the rights of any third party.
You must not submit content that is unlawful, misleading, fraudulent, abusive, defamatory, obscene, or that infringes another person's intellectual property or privacy rights.
We reserve the right to remove or decline to publish Feedback that violates these Terms or applicable law.
SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping information, or other content.
We reserve the right to correct such errors, update information, or cancel affected orders where permitted by law.
If an order is affected by an obvious error, we will make reasonable efforts to notify you and provide an appropriate resolution.
SECTION 13 – PROHIBITED USES
You agree not to use our website or Services:
- For any unlawful or fraudulent purpose.
- To violate applicable laws or regulations.
- To infringe our intellectual property rights or the rights of others.
- To harass, abuse, threaten, or harm others.
- To submit false, misleading, or fraudulent information.
- To distribute spam, malware, viruses, or other harmful code.
- To impersonate another person or entity.
- To interfere with the security or functionality of our website.
- To attempt to gain unauthorized access to our systems or accounts.
- To scrape, copy, reproduce, or commercially exploit our website or its content without permission.
- To use automated systems to interfere with or abuse our Services.
We reserve the right to restrict or terminate access to our Services where we reasonably believe these Terms have been violated.
SECTION 14 – AGENTS AND AUTOMATED ACCESS
Automated systems, bots, crawlers, agents, or other software must not access or interact with our Services in a manner that violates these Terms, interferes with our website, circumvents technical restrictions, or places an unreasonable burden on our systems.
We may take reasonable technical measures to restrict unauthorized automated access.
SECTION 15 – TERMINATION
We may restrict or terminate your access to our Services if you violate these Terms or engage in conduct that may harm Luxern, our customers, our service providers, or our website.
Any provisions that by their nature should survive termination will remain in effect, including provisions relating to intellectual property, customer feedback, disclaimers, limitations of liability, indemnification, and governing law.
SECTION 16 – DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, our Services and website are provided on an “as is” and “as available” basis.
We do not guarantee that our website or Services will always be uninterrupted, secure, timely, or error-free.
Product information and website content are provided for general informational purposes. We make reasonable efforts to keep information accurate, but we do not guarantee that all information will always be complete, current, or free from errors.
Nothing in these Terms excludes or limits any rights or warranties that cannot legally be excluded or limited under applicable law.
SECTION 17 – LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Luxern and its service providers, partners, affiliates, officers, employees, agents, and contractors will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, Services, or products, including loss of profits, revenue, data, or business opportunities.
Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable law.
SECTION 18 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Luxern and its partners, service providers, affiliates, officers, employees, agents, and contractors from claims, losses, liabilities, or expenses arising from your violation of these Terms, your unlawful use of the Services, or your violation of the rights of another party.
SECTION 19 – SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law, and the remaining provisions will continue in effect.
SECTION 20 – WAIVER AND ENTIRE AGREEMENT
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies referenced on our website, constitute the entire agreement between you and Luxern regarding your use of our Services.
SECTION 21 – ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent.
Luxern may assign or transfer its rights and obligations under these Terms where permitted by applicable law.
SECTION 22 – GOVERNING LAW AND JURISDICTION
These Terms of Service and any contractual disputes arising out of or in connection with them will be governed by the laws of England and Wales, except where applicable law provides otherwise.
The courts of England and Wales may hear disputes arising out of or in connection with these Terms, subject to any mandatory rules governing jurisdiction.
Nothing in this section is intended to exclude, restrict, or override any mandatory consumer protection rights or any right to bring proceedings before another court where applicable law permits or requires it.
SECTION 23 – HEADINGS
The headings used in these Terms are provided for convenience only and do not affect the meaning or interpretation of any provision.
SECTION 24 – CHANGES TO THESE TERMS
We may update or change these Terms from time to time.
The latest version will always be available on this page. Any material changes will be communicated where required by applicable law.
Your continued use of our Services after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by law.
SECTION 25 – CONTACT INFORMATION
If you have questions about these Terms of Service, please contact us at:
Phone: +84 868 638 705
Address : 5 Brayford Square, London, E1 0SG, United Kingdom
Email: luxernofficial.store@gmail.com