PRIVACY POLICY

Last updated: August 26, 2026

At Luxern, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use our website, place an order, or otherwise interact with our Services.

For the purposes of this Privacy Policy, “we,” “us,” and “our” refer to Luxern.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

When you visit our website, place an order, create an account, contact us, or otherwise interact with our Services, we may collect certain personal information.

The information we collect may include:

Contact and order information: your name, email address, billing address, shipping address, phone number, and order details.

Payment information: payment and transaction information necessary to process your purchase. Payment details may be processed directly by our payment providers and are handled according to their respective privacy policies.

Account information: if you create an account, we may collect your account credentials and related information.

Customer support information: information you provide when contacting us, including the contents of your messages and any information you choose to provide.

Device and technical information: information about the device and browser you use to access our website, including IP address, browser type, operating system, device identifiers, and similar technical information.

Usage information: information about how you interact with our website, including pages viewed, products viewed, searches, links clicked, and other interactions.

Cookies and similar technologies: we may use cookies, pixels, tags, and similar technologies to operate our website, remember preferences, understand how visitors use our Services, and support marketing and advertising activities.

2. HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information to:

• Process and fulfill your orders.
• Process payments and prevent fraudulent transactions.
• Provide shipping and delivery services.
• Communicate with you about your orders, purchases, or inquiries.
• Provide customer support.
• Maintain and improve our website and Services.
• Personalize your shopping experience.
• Understand how customers use our website.
• Send marketing communications where permitted by applicable law.
• Provide relevant advertising and measure advertising performance.
• Detect, investigate, and prevent fraud, abuse, or other security issues.
• Comply with applicable laws and legal obligations.
• Protect our rights, property, and customers.

3. HOW WE SHARE YOUR PERSONAL INFORMATION

We may share personal information with third parties when necessary to operate our business and provide our Services.

These third parties may include:

Shopify: Our online store is powered by Shopify. Shopify may process information about your use of our website and purchases in order to provide and improve its services.

Payment providers: We may share information necessary to process payments and transactions.

Shipping and fulfillment providers: We may share your name, shipping address, contact information, order details, and other necessary information with shipping or fulfillment providers so your order can be processed and delivered.

Service providers: We may use third-party providers for services such as website hosting, analytics, customer support, email communications, fraud prevention, and other business operations.

Advertising and marketing partners: Where permitted by applicable law, we may share certain information with advertising or marketing partners to provide relevant advertising, measure advertising performance, or understand how users interact with our Services.

Legal and regulatory authorities: We may disclose information when required by law, legal process, or governmental request, or when necessary to protect our rights, customers, or business.

We do not sell your personal information for monetary payment. However, certain sharing of information for targeted advertising or similar purposes may be considered a “sale” or “sharing” under certain U.S. state privacy laws.

4. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies to help operate our website and understand how visitors interact with our Services.

Cookies may be used to:

• Keep items in your shopping cart.
• Remember preferences.
• Maintain website functionality.
• Understand website traffic and usage.
• Improve website performance.
• Measure marketing and advertising performance.
• Provide more relevant advertising.

You may be able to control or disable certain cookies through your browser settings or our available privacy preference tools.

Some features of our website may not function properly if certain cookies are disabled.

5. THIRD-PARTY SERVICES

Our website may contain integrations, applications, or links to third-party services.

Third parties may collect or process information according to their own privacy policies. We encourage you to review the privacy policies of any third-party services you use.

Luxern is not responsible for the privacy practices of third-party websites or services that we do not control.

6. MARKETING COMMUNICATIONS

Where permitted by applicable law, we may send you marketing communications about products, promotions, or updates that may be relevant to you.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in those emails or by contacting us.

Please note that even if you opt out of marketing communications, we may still send you necessary transactional or service-related messages, such as order confirmations, shipping updates, or responses to customer inquiries.

7. DATA RETENTION

We retain personal information only for as long as reasonably necessary to provide our Services, fulfill transactions, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.

The specific retention period may vary depending on the type of information and the reason it was collected.

8. DATA SECURITY

We take reasonable measures designed to protect personal information from unauthorized access, use, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account credentials and personal information.

9. INTERNATIONAL DATA TRANSFERS

Because we use Shopify and other service providers, your personal information may be processed or stored in countries other than the country where you live.

These countries may have data protection laws that differ from those in your jurisdiction.

Where required by applicable law, we will take appropriate measures to protect personal information transferred internationally.

10. YOUR PRIVACY RIGHTS

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Request information about how your personal information is collected or used.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Opt out of certain marketing communications.
• Opt out of certain targeted advertising or data sharing activities where applicable.
• Request a copy of certain personal information in a portable format.

These rights are subject to applicable legal limitations and exceptions.

To exercise a privacy right, please contact us using the information provided at the end of this Privacy Policy.

11. YOUR PRIVACY CHOICES

As described in this Privacy Policy, we may collect personal information through cookies and similar technologies and may share certain information with third parties, including advertising partners.

Depending on where you live, certain activities involving targeted advertising or the sharing of personal information may be considered a “sale” or “sharing” under applicable privacy laws.

You may have the right to opt out of certain activities.

Where supported, Luxern may recognize the Global Privacy Control (GPC) signal as a request to opt out of certain activities that may constitute the sale or sharing of personal information or targeted advertising, as required by applicable law.

You can also manage available privacy preferences through our Your Privacy Choices tools.

12. U.S. STATE PRIVACY RIGHTS

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on your state of residence and applicable law, these rights may include rights to access, correct, delete, or obtain information about personal information collected about you, as well as rights to opt out of certain forms of targeted advertising, profiling, or the sale or sharing of personal information.

If you would like to exercise an applicable privacy right, please contact us using the information below.

We will process requests in accordance with applicable law and may need to verify your identity before completing certain requests.

13. EUROPEAN ECONOMIC AREA, UNITED KINGDOM, AND OTHER JURISDICTIONS

If you are located in the European Economic Area, United Kingdom, or another jurisdiction that provides specific data protection rights, you may have additional rights under applicable privacy laws.

These may include rights to access, correct, delete, restrict, object to, or request portability of your personal information, as well as the right to withdraw consent where applicable.

Where required by law, we will provide additional information regarding the legal basis for processing your personal information.

You may also have the right to lodge a complaint with your local data protection authority.

14. CHILDREN'S PRIVACY

Our Services are not directed toward children who are below the minimum age required to use online services under applicable law.

We do not knowingly collect personal information from children in violation of applicable laws.

If you believe that a child has provided us with personal information inappropriately, please contact us so that we can take appropriate action.

15. THIRD-PARTY ADVERTISING

We may work with third-party advertising partners that use cookies, pixels, or similar technologies to display advertisements and measure advertising performance.

These technologies may allow advertising partners to recognize a browser or device across different websites or services.

Depending on your location, you may have the right to opt out of certain targeted advertising or related data sharing activities.

You can manage available privacy preferences through our Your Privacy Choices tools.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, Services, technologies, or applicable legal requirements.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.

We encourage you to review this page periodically to stay informed about how we handle personal information.

17. CONTACT US

If you have questions about this Privacy Policy or how we handle your personal information, please contact us at:

Luxern
Business / Contact Address: [YOUR BUSINESS / CONTACT ADDRESS]
Email: luxernofficial.store@gmail.com
Phone: [YOUR BUSINESS PHONE NUMBER]