Shipping policy
SHIPPING POLICY
At Luxern, we work to make sure your order reaches you safely and reliably.
ORDER PROCESSING
All orders are processed within 1–3 business days after your order has been successfully placed.
Orders are not processed or shipped on weekends or public holidays. During periods of high order volume, processing may take slightly longer than usual. If there is a significant delay, we will contact you using the information provided with your order.
SHIPPING RATES
We offer free shipping on all orders, worldwide. No minimum order value required.
SHIPPING & DELIVERY
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.
Estimated delivery time is up to 3 weeks from the date your order is shipped. Delivery times may vary depending on your destination, shipping carrier, customs processing, weather conditions, and other circumstances outside our reasonable control.
Please note that the estimated delivery time is not a guaranteed delivery date.
SHIPPING INFORMATION
Please make sure that your shipping address and contact information are accurate and complete when placing your order.
Luxern is not responsible for delays or delivery issues caused by incorrect or incomplete information provided by the customer.
If you need to make a change to your shipping information, please contact us as soon as possible after placing your order. We cannot guarantee that changes can be made once your order has entered processing or been shipped.
CUSTOMS, DUTIES & IMPORT FEES
Depending on your destination, your order may be subject to customs duties, import fees, taxes, or other charges imposed by local authorities.
These additional charges are the sole responsibility of the customer.
Luxern does not control or determine these charges and cannot guarantee whether or when they may be applied.
LOST, DAMAGED, OR DELAYED ORDERS
If your package appears to be delayed, lost, or damaged during transit, please contact us at luxernofficial.store@gmail.com.
We will do our best to assist you and work with the shipping carrier where appropriate.
However, once an order has been handed over to the shipping carrier, delivery times and transit conditions may be outside of Luxern's control.
If your order arrives damaged or you receive the wrong item, please contact us as soon as possible after delivery. Please include your order number and clear photos or videos of the issue so we can evaluate it and provide an appropriate resolution.
CONTACT US
If you have any questions regarding shipping or delivery, please contact us at: