Return Policy

30-Day Returns

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in its original condition, with all original accessories and packaging included. You’ll also need your proof of purchase.

To start a return, please contact us at luxernofficial.store@gmail.com. If your return is approved, we’ll provide you with the return address and instructions for sending your item back.

Please do not send an item back without contacting us first. Unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it. If your item arrives damaged, defective, or you receive the wrong product, contact us at luxernofficial.store@gmail.com as soon as possible with your order details and photos or videos of the issue. We’ll review the situation and work with you on an appropriate resolution.

Non-Returnable Items

Certain items may not be eligible for return. Sale items and gift cards are non-refundable unless otherwise required by applicable law.

Exchanges

If you need a different item, the fastest solution is generally to return the original item (if eligible) and place a new order after your return has been approved.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable law and certain exceptions.

Refunds

Once we receive and inspect your returned item, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process and post the refund.

If you have not received your refund more than 15 business days after it was approved, please contact us at luxernofficial.store@gmail.com.